Chapter 11 & 12.. ^__^

Chapter 11: Building a Customer- centric Organization- Customer Relationship Management

It is important to ensure that you knows who your customer are and how the company can meet the strategic goals since the customer can is one of the factor that determine the success of the company. I learn that the CRM give benefit to the company by:

• provide better customer services
• make call centers more efficient
• cross-sell products more efficeently
• helps sales staff close deals faster
• simplify marketing and sales processes
• discover new customer
• increase customer revenues.

The best way to win a customer is to improve service. Two components of CRM that are important are the analytical CRM and operational CRM. Operational CRM supports the traditional processing for day to day office opareting or system that deals directly with the customer. The analytical CRM support back office opertaions and strategic analysis and include all system that do not deal directly with the customer. 

These are the CRM Implementation strategies:

1. Clearly Communicate the CRM Strategy: 
2. Define information and needs and flow
3. Build an integrated view of the customer
4. implement in iteration
5. Scalability for organization growth

Chapter 12:Integrating the Organization from the End to End- Enterprise Resource Planning

The ERP provide a collabration between the departments, enabling people in different business area to communicate. I learn that the heart of an ERP is a central database that collects information from the feeds information into all the ERP system individuals application components. 

The integration tools helps to managing the transfomation to an integrated enterprise will be critical to the success of the organization. the Enterprise application integration (EAI) middleware represent a new approach to middleware by packing together commonly used functionilty which reduces the time necessary to develop solution that integrate application from multiple vendors.

Enterprise Resource Planning's Explosive Growth

Reason ERP solution have proven to be such a powerful force:

• ERP is a logical solution to the mess incompatible application that had sprung up in most businesses
• ERP addresses the need for global information sharing and reporting
• ERP is used to avoid the pain and expenses of fixing legacy systems.

Thats all from chapter 11 & 12 that I wan to share.. Thanxs u...

Assalammualaikum & a very good morning..... 

Alhamdulillah, taun ni rezeki mak dpt cucu baru byk pula.. taun ni aku dpt 4 org ank buah baru... sume nye comey2 belaka tahu.. jgn jelez au... in total, taun ni dpt 2 new baby princess n 2 Prince.. hehehehe...

Around 5 days before, I dpt ank buah baru.. Baby girl ok.... comey je... berat 2.5kg... comey2 je muke die, mcm aku! LOl.. prasan pula ye di situ... hehehehe....

Azhany Halily (18/9/12)

Next, the oldest one compare to the other baby.. My love sweet sour baby Wafa,.... How I love her, only Allah knows.. Since I was the one who turn out to be her a drive to drive her to HUKM everyday for around 2 weeks during her early days, so it feels like there is a bond between us.. I think... Hahahaha... Thats y I love more compared to the others. sory for being such a bias.

Nur Wafa' bt Khairil Redzuan

Okay, baby boy ni pn ade kisah menarik jgk.... Name nye Saflee Muqry b. Saflee Fahmee... lahir x ckup buln.. around 7 buln die da kuar, x sbar2 nk tgk dunia ciptaan Allah mungkin.. xpe lah, Allah lebih mengetahui... Lahir nya dia secara tibe2. then mama nye suh aku bg cdangan nama.. nk nme hjung die mst hruf Y.. dan dgn pnuh semangat nye aku g google nme2 yg baik utk die... dan trjumpa 2 plhn nme 1.Darwisy second is Muqry.. tpi personally aku mmg da ckp kt akk aku, aku lg ske nme Muqry tu.. maksud nye ahli ibadat.. maksud nye yg wt aku ske gler nme 2.. n nme Muqry 2 pn unik.. n aku siap ckp kt akk aku law die xnk gne nme tu, aku akn ltak nme ank aku nnt,, siap da brcita2 mcm 2 ok.. n lg 1 kbtln, mse my sis pregnant kn die, my sis g mekah wt umrah. so mmg mcm sesuai je nme 2 dgn kngan die g melawat rumah Allah. so her mum n dad stuju latk nme die Muqry.. so nnt ank aku kne ltak nme laen la plak.. Hahahha... ape2 pn since Muqry lahir x ckup bln so die ade complication cket... asyk2 kne kuar msuk hsptl je... Be strong my dear Muqry.. skrang mama pnat n leth jge Muqry, nnt Muqry da besa Muqry jge mama plak ok... Sihat2 slaloo k.. May Allah always bless u Saflee Muqry..

Muke copy paste abah die.. Fahmee Jr. hehehe..

Okay, last but not least, ensem boy buah ate mummy & daddy die ...  Nah, gmbr die mse bru lahir... 

Danish Dzulfikar b. Norzarizal

okay, yg ni ank buah pling jrang dpt jmpe, sbb die dduk Key-YeL okay so ssah cket nk jmpe.. balik pn jrang.. ank 1st utk b.cik n k.tinie aku,  sbb tu die jdi buah ate mreka... die pgl parents die mummy & daddy u'ollzz... KL abis (abg yg ajr okay).. hahahahahahaha... ape2 pn aku rse dlm rmai2 ank buah aku, die ni la ank n=buah aku yg pling ensem.. kcik2 da ensem.. da beso mcm ne la gak nye.. x caye? tgk ni...

Ensem kn sy? Hehehehe...

Me writing about Chapter 10

Chapter 10: Extending the Organization- Supply Chain Management

In this chapter I learn more deeply about the supply chain management. Information technology 's primary roles is creating the intergration or tights process and information linkages between function within a firm. 

The supply chain has three main links:

Materials flow from suppliers and their “upstream” suppliers at all level.

Transformation of materials into semifinished and finished products through the organization’s own production process 

Distribution of products to customers and their “downstream” customers at all levels.

The Five Basic Supply Chain Management Component: 

IT primary roles is to create integration or and tight process and information linkages between function in within a firm. there are four factor that driving the supply Chain Management which are visibility, competition, visibility and speed. next, i learn that Bullwhip effect occurs when distorted product demand info passes from one entity to the next throughout the supple chain.

SCM industry best practices include:

• Make the sale to suppliers
• Wean employees off traditional business practice
• Ensure the SCM system supports the organizational goals
• Deploy in incremental phases and measure and communicate succeses
• Be future oriented

Chapter 8 & 9............

Assalammualaikum & a very good morning.... 

Today, Im going to finishing up my comment on what I've learn in my IT classes ok..

Chapter 8: Accessing Organizational Information- Data Warehouse

After studying this, I can know describe the roles and purpose of data warehouse and data mart in the organization. The data warehouse helps to aggregate information throughout an organization into a single repository in a way that an employee can make decision and make business analysis. I also learn how the process of ETL start from internal & external database by loads the information to warehouse then being send to data marts. 

I also learn the importance of cleanliness of information throughout an organization. A way on how to ensure a clean is by using the concept of cleansing or rubbing. Information cleansing or rubbing is a process that weeds out and fixes or discard inconsistent, incorrect or incomplete information. This concept allow is now allow the company performing in-depth analysis of up-to date sales information that is clean and error free. Beside that, I also learn how business intelligence used to gather, provide access and analyze all the info and helps act as a decision making support. 

Chapter 9: Enabling The Organization - Decision Making

In this chapter I learn that models can calculate risks, understand uncertainty, change variable and manipulates time. Decision making system work by building models out of organization information to lend insight into important business issues and opportunities. 

These system include:

• Transaction Processing System
• Decision Support System
• Executives Information System 

Transaction Processing System consist of:

Online transaction processing (OLTP) – the capturing of transaction and event information using 

technology to process the information according to defined business rules, store the information,  update 

existing information to reflect the new information

Online analytical processing (OLAP) – the manipulation of information to create business intelligence in 

support of strategic decision making.

Decision Support System have three quantitative models which are:

Sensitivity analysis – the study of the impact that changes in one (or more) parts of the model have on 

other parts of the model

What-if analysis – checks the impact of a change in an assumption on the proposed solution

Goal-seeking analysis – finds the inputs necessary to achieve a goal such as a desired level of output.

Executives Information System consist of:

Consolidation – involves the aggregation of information and features simple roll-ups to complex groupings 

of interrelated information.

Drill-down – enables users to get details, and details of details, of information.

Slice-and-dice – looks at information from different perspectives.

Thank you for reading this entry..=)

Love, Amalina Mahat.

Im Talking about Chapter 6, & 7 now... =)

Move on to...

 Chapter 6: Valuing Organizational Information.

In this chapter I learn that information can be fund anywhere and employee can use the information to analyzed and use it to make decision making. The information must be timeless in a situation such as Real-time information – immediate, up-to-date information & Real-time system – provides real-time information in response to query requests. I also learn that characteristic of high quality are accuracy, completeness, consistency, uniqueness and timeliness. It is also important to understanding the cost of poor information to avoid problem such as inability to track customer, difficulty identifying the most valuable customer and others. Overall, from this chapter I learn about how important the information towards the organizational and the side effect of having the poor information in the organization system... 

Chapter 7:  Storing Organizational Information.

From chapter 7 I learn that how the information is being keep in the system. The database was created to keep a information about inventory, transaction, employee and others. There are 3 database model that I learn from this chapter which are hierarchical database model, network database model, and relational database model. In this chapter, it focus more on the rational database model. Now, I know that all info in the database about person, place thing transaction are called entity while the characteristic or properties of entity class in known as attributes. Beside that, I learn that there are many advantages of relational database  such as:

• increased flexibility
• increased scalability & perfomance
• reduced information redundancy
• increased information integrity
• increased information security

There are also a system called Database management systems (DBMS) which are the software which users and application programs interact with a database. Other than that, there are also integration that allows separate system to communicate directly with each other.. This in one of the system that helps to increase the flow of communication through out the system.  The two integration methods are forward integration and backward integration. 

Thank you for reading this entry..=)

Love, Amalina Mahat.

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Chapter 4 & 5 ................. ^__^

Assalammulaikum & Hello to every beautiful people... today is a very hectic day.. I'm fasting so I'm a bit tired, however despite my tiredness I still got to update my blog.. Actually I should update this long time a ago but since I've been busy (excuse je) so I got to finish it today... 

OK, Here we go....

Chapter 4: Measuring the success of strategic initiatives.

During IT classes I  have learn that    IT plays an important role to the company success.. Nowadays , every firm in the industry must be able to cope with the technology advancement since it helps the company to  survive in the market. The key performance indicator are the measure that are tied to business drives. While metrics are the detailed measure  that feed those KPIs.  I also notice that it is important to differentiate between efficiency (Do things right) and effectiveness (Do the right things).

• Efficiency IT metrics: Measure the performance of IT system include impact of IT has on business process.
• Effectiveness IT metrics: Measure the impact of IT has on business process and activity.

Next, I learn that metric that can helps manager measure and manage the strategic initiatives: 

1. Website metrics  - company use web sites metric to determine the revenue generated, number of new customer  reduction in customer call etc
2. Supply chain management (SCM) -  helps an organization understand how its operating over period of time.
3. Customer Relationship Management (CRM) 
4. Business Process Reengineering (BPR) & Enterprise Resources Planning (ERP) metrics 
5. 
   

Chapter 5: Organizational Structure That Support Strategic Initiatives 

From this chapter I have learn more about the IT roles and responsibilities. There are many IT  position required in an organization for instance Chief Information Officer (CIO), Chief Technology Officer (CTO), Chief Security Officer (CSO), Chief Privacy Officer (CPO), Chief Knowledge Office (CKO). Every position plays an important roles in an organization. All of them works in their very own expertise or related work in order to ensure that the organization's IT system are up to date or well protected. 

Through this chapter I also learn that it is important to improve communication because communication can helps to increase the understanding of IT so it can helps the employee to understand what they can achieve by using IT. The ethics and security are the organizational fundamental that organization must be aware of. The IT system of the organization must be well protected in order to avoid the system being hacked by an authorized person. This one of the responsibilities main by the CSO. 

This some of thing that I have learn during this two chapter.. 

Thank you for reading this entry..=)

Love, Amalina Mahat.

Raya In Advance!!!

Assalammualalaikum and Selamat Hari Raya!!!!!!!!!!!

Oh dear its raya months and while Im writing this post Im so craving to eat lomang, rendang and nasi impit... Omak punye masakan mmg trbaek...

Well, form the title u're already know that I want to talk bout my preparation for raya thsi year 2012... Its all made in advance! since almost all of my sister & brother going to be beraya at their in-laws homes, so all that left were us who are still single & available. So my brother came up with this nonsense idea. he said, 'eh jom msak lomng arini nk x??' me said "demm ke ape ko ni? lg 2 jam nk buke ko tbe2 nk msk lomang plak.... ingt kejp ke nk prepare? " however, Omak suddenly agree with his idea.. So we're masak lomang 2 days before raya! 

Obviously, the most busy person was me n Omak. we prepared to masak the lomang.. Abg was the one who bakar the lomang.. while abg deals with the lemang & the heats (Heheheh), aku plak pi tolong omak masak rendang.. Omak punyo rendang obviously was the best in neghori 9 u know... So, the lomang & rendang ayam and daging siap dimasak 2 ari seblom raye...

Org kuat kt umh ngah busy mask lomang...

Adk beradk yg len sume bising n tnye npe msk awl2... actually diorng risau kalo msak cpt2 nnt mst abis rendang omak.. I got 14 sibling and sume nye mmg kaki mkn rendang n lomang omak yg sodap 2... by the times ari raye, almost separuh da licin kena bedal.. Hehehehe.... ape2 pn, bile wat awal2 rase relex cket, law x ray2 b4 ni sehri b4 raye mmg ari yg mementkn sbb ary tu la sume bnd nk kne mask... but this year, the only thing to be cook on a day b4 raye is kuah kacang for nasi impit....  

Rendang yg lom jdi rendang lg.. Hehehhee...

Me & abg.. pntng jmpe je gado, but law x jmpe rndu plak...

My Big Happy Family..... Love all of them...

However, despite all the happiness to celebrate raya, my grandmom passed ways on raya ke-10. all of our family shed our tears as she left us.. We was there while she was left us to meet Allah s.wt. All of us we reaaly sad as she was the only grandmom that we have left and now she gone.... =(

Al-Fatihah utk Uwan ku yg trcinta.. Onie syg wan.... always.... <3